TRAINING AND DEVELOPMENT PROGRAMME
Inspire. Motivate. Empower.
Top Deck Consultancy collaborate with esteemed landlords who see the value in investing in their retail, hospitality and leisure experiences.
We provide eight, three hour training sessions per month for your tenants and their teams to attend.
The bespoke trainings sessions are designed to fit in around the retail, hospitality and leisure staffing patterns and peak trading times.
We offer a wide rage of training modules to empower the team to deliver excellence and to ensure the customers experience is elevated, driving footfall and ensuring loyalty from those who visit.
86% of customers will pay more for a better brand experience, but only 1% feel the retailer consistently meet their expectations.
We offer a wide range of bespoke training modules deigned to positively impact the retail, hospitality and leisure sectors including:
The customer experience
Preparing for peak trading
Maximising sales through tax free shopping
How to sell
Maximising the opportunities you have on offer
Coaching and feedback
Maximising the customer relationship